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Christine Borghi-Cavallaro, MD

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Christine Borghi-Cavallaro, MD
(36 Reviews)
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945 E HENRIETTA RD ROCHESTER, NY 14623
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Consumer Feedback

(36 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
Value
4 star average for Value
Did you feel that your visit with the provider was time well spent?
Absolutely yes
Did you feel like this provider's office was sufficiently staffed?
Yes
Does this family doctor use current and safe equipment?
Yes
Were the waiting room chairs comfortable at this family doctor's office?
Yes
Would you recommend this family doctor to others?
Yes
by Anonymous xxx.xxx.20.218
March 19, 2014
Dr. Borghi-Cavallaro is fantastic. At the start of every appointment, she takes the time to listen, takes lots of notes from our discussions, and then puts me at ease by describing what she is thinking or doing. I have always had my questions answered adequately when I meet with her! She is very easy to talk to and crafts her responses in a personal way.

The staff at Brighton Family Medicine leave A LOT to be desired. Many of the front window staff act as though you are interrupting their work when you come sign in, ask a question, or call in. On a number of occasions I will hear the staff having personal conversations while I'm standing at the window, laughing and being jovial with each other but, when they turn around to help me they get quick with their words and do not smile at all. Very unfriendly, off-putting front window staff!

It does take a great deal of time to get in to actually SEE Dr. Borghi. On occasion I've met with her PA which is okay. I don't feel like her PA is quite as knowledgeable as I would like. He wants you to get in and out of his office quickly.

I've had a few times where Dr. Borghi has said her staff would be calling me later that day or the next day and that call never came through. And even after I called them to obtain the information, it took a couple of weeks to get back to me.

Any time I've needed paperwork filled out, it's been very prompt.

Although the staff is not courteous and friendly, I'm happy enough with Dr. Borghi herself to still go there. If it gets any worse, though, I would seek a new physician. Unfortunate that she doesn't hire better staff!
by Anonymous xxx.xxx.226.140
November 14, 2013
Did this provider have reasonable prices?
Yes
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Did this provider prominently display their diplomas or business license?
Yes
Was this provider's office clean?
Yes! I was amazed at how clean it was!
by MaryS xxx.xxx.47.15
July 25, 2013
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Was this family doctor friendly?
Extremely Friendly
Was this family doctor's staff friendly?
Yes
by Anonymous xxx.xxx.87.163
May 28, 2013
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Were the restrooms clean at this provider's office?
Yes, they were immaculate!
Did you spend a lot of time in the waiting room at this provider's office?
The wait wasn't terrible, but it wasn't the best
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
Does this provider leave you on hold for a long time when you call?
Never! I don't think I've ever been put on hold here for a long time
by Anonymous xxx.xxx.29.132
May 09, 2013
Did you experience unnecessary pain during your visit?
No
by Anonymous xxx.xxx.101.145
May 02, 2013
Was this family doctor friendly?
Extremely Friendly
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
Was this family doctor's staff friendly?
Not Really
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Does this provider adhere to the customer is always right policy?
Absolutely, the customer is always right here
by Anonymous xxx.xxx.71.18
January 30, 2013
Was this provider's office too cold?
No, it was fine
by Anonymous xxx.xxx.21.198
January 23, 2013
Was this provider's staff friendly?
Not Really
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Did you leave the office feeling satisfied with your visit?
Completely!
Does this provider have a good professional reputation within your community?
Definitely! Everyone knows they are the best around!
Did this provider ever take personal phone calls while in the appointment room with you?
He/she would never do that! Their full attention is always on me.
by Anonymous xxx.xxx.81.208
December 09, 2012
Were you able to relax during your appointment?
No, I was on edge
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
Was this family doctor friendly?
Yes
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
by Anonymous xxx.xxx.164.220
October 01, 2012
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Map and Directions
945 E HENRIETTA RD, ROCHESTER, NY 14623