Does this provider always take that extra step to make you feel special?
                        
                        
                            No, I don't think they appreciate my loyalty
                        
                        
                            Was this provider sympathetic to your situation?
                        
                        
                            Not at all. It was obvious they didn't care about me
                        
                        
                            Does this provider maintain a professional appearance?
                        
                        
                            Yes, he/she looked very professional