Did a staff member acknowledge or greet you when you entered?
Briefly, but they didn't make an effort to help me
Did they follow up with you after your appointment?
I had a follow-up appointment, but I scheduled it.
Was this provider willing to stay open late to accomodate your needs?
Not at all. They closed early even though they knew I needed help
Does this provider maintain a professional appearance?
Absolutely Not! He/She always looks like a slob.
Does this provider leave you on hold for a long time when you call?
All the time! I think I got a gray hair while I was waiting