I'm usually somewhat sensitive to the cold, so I was a little worried that their office would be too cold, but it was fine. I was very comfortable the entire time. They were very polite and helpful and made sure that I had everything I needed. I was given a polite greeting when I walked in. It was nice to be acknowledged. They were very calm and understanding the entire time. I could tell they really care about everyone who visits them. Their office was well organized and clean.