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Marge Horstman

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Marriage & Family Therapists

Psychotherapy (MFC32670)

Encino, CA

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Sara Cote

Newhall, CA
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Marge Horstman
(4 Reviews)
> Get Phone Number & Directions
24405 Chestnut Street, Suite 205 Newhall, CA 91321
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Consumer Feedback

(4 Reviews)
Environment
4.5 star average for Environment
Expertise
1.5 star average for Expertise
Staff
3 star average for Staff
Recommended
3.5 star average for Recommended
Value
3 star average for Value
The office is a little difficult to find and there was no receptionist to greet me or tell me that I was in the right place but once Marge emerged all was well. She is a lovely therapist, very kind and professional. I came upon this sight while looking for her contact information. I will definitely see her again as I have in the past. She was very helpful to me finding peace with a difficult time in my life.
by Olivia xxx.xxx.222.174
June 20, 2013
The office was not well marked, and she offered no instructions on how to locate her building or office. When I arrived at her office, there was no one to greet me, and I had not been told she shared the small office space with several other people. There was just a small waiting room with a bunch of closed doors, so there was no way to know on which door to knock.

When she finally came out, she called me by the wrong name. When I corrected her, she said "I was close." Then, she did not have any of the paperwork ready for me, and seemed very put out when I asked for copies. She was completely unprepared. I asked her to tell me about her expertise, and I was not confident she would be able to help me.

The office furniture was mismatched and poorly maintained. The couch was well past it's prime, and I sunk in, almost unable to get back out. I also felt that she wasn't dressed professionally. She was very casually dressed, wearing clogs or gardening type shoes and a well-worn top. When it was time to leave, she wanted to have me pay for the next session. She never asked if I even wanted to see her again, she was insisting it would happen.

She did not listen to me or help me with my problems. I had to repeat myself several times. She kept interrupting me and suggesting things I had already told her I had tried, and she blamed others rather than help me with my issues. She gave more advice than asked questions. I left feeling very frustrated and angry at her.

I would not see her again or recommend her to anyone.
by Alice xxx.xxx.236.205
December 12, 2012
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider's staff friendly?
Not Really
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
by Anonymous xxx.xxx.236.205
August 09, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
by Anonymous xxx.xxx.82.205
June 19, 2012
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Map and Directions
24405 Chestnut Street, Suite 205, Newhall, CA 91321