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Susan Kleier & Assoc

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Susan Kleier & Assoc
Susan Kleier & Assoc
(6 Reviews)
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145 Walton Ave Lexington, KY 40502
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Consumer Feedback

(6 Reviews)
Service
3.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4 star average for Recommended
Value
2 star average for Value
I was very pleased with my first visit to Dr. Kleier's office. They answered the phone immediately the first time I called and made it easy for me to schedule an appointment even when I didn't have all my insurance information. They had available appointments for the same day and following so I was able to be seen quickly which was great for my schedule. Other dentists didn't answer the phone or email. The office was lovely (it's an old renovated home) and it was easy to fill out the paperwork before arriving because it was all on their website. The staff was friendly and made everything easy for me. My wait was short but the waiting room was a comfortable temperature with plenty of magazines and a tv. The hygienist was funny and sweet and made me comfortable during the cleaning. She took just the right amount of time cleaning. Dr. Kleier was also friendly and checked my teeth out. She wasn't pushy like other dentists for me to purchase any other services but just asked what my plans were. One of her secretaries was able to get information for me and recommend me to an oral surgeon for other work (again going an extra mile to help me). Overall my first visit was a breeze and I recommend Dr. Kleier to others!
by Emma xxx.xxx.164.43
July 16, 2013
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Yes
by dana wimbush xxx.xxx.138.96
April 25, 2012
Does this provider treat every client equally?
Yes, they don't show favoritism
Did the staff make you feel uncomfortable when you called with questions or concerns?
No, they didn't make me feel uncomfortable
Did this provider answer all of your questions?
Yes
Does this provider promptly return your phone calls?
Yes
by Anonymous
January 04, 2012
I loved how gentle and careful they were while they were flossing my teeth. My gums didn't bleed at all. This provider has very little helpful information available online, and what they do have is hard to find. Just as a side note, I was very impressed with how conveniently located this business was and how close it was to other shopping centers. It was so easy to find, I didn't have any trouble at all. They always return my phone calls quickly. I always know that I'll get a prompt answer to my question.
by Shannon Rodriguez
September 21, 2011
Did you receive sample toothbrushes or toothpaste to take home?
A couple, but not very many
Was it easy to find parking at this provider's office?
Yes, it was convenient
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Did this dentist explain your dental procedure to you?
Yes. They made sure I understood every single detail
by Anonymous
September 13, 2011
The dentist and dental assistants are very friendly. However, I'm growing more concerned about not being counseled very well about issues, not being told about issues and preventative measures I could take, and about them having to repeat fillings they've already done. I've had several that they've had to redo due to breaking, falling out, or not being shaped appropriately, etc. I'll be looking for a place that provides more preventative information and keeps me fully informed about problems to be watching for.
by monkey
April 24, 2011
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Map and Directions
145 Walton Ave, Lexington, KY 40502