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Charles Dental Group

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Charles Dental Group
Charles Dental Group
(5 Reviews)
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12344 Fair Oaks Blvd # A Fair Oaks, CA 95628
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Consumer Feedback

(5 Reviews)
Service
4.5 star average for Service
Environment
4 star average for Environment
Expertise
3.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
5 star average for Recommended
Nice people on the surface but TERRIBLE dentists. Too bad you can't put ZERO stars! My experience is with Dr. Salvatierra.

I had sever pain, which they took advantage of. I needed a root canal and a crown, which he provided. Absolutely HORRIBLE job. Within a few short months my pain returned as did an infection. After antibiotics ran their course I went in for a follow up - the pain was still there. He saw the issue but couldn't fix his own shotty work and referred me to a specialist. Now I had to have his work redone by someone else & pay for it all over again to this new "specialist"; which was even more expensive. Dr. Salvatierra didn't refund any of his terrible work or cover any of the rework the other specialist had to do. I saw my regular dentist for other check-ups in-between the issues with Dr. Salvatierra. They were taking very good x-rays that show Dr. Salvatierra's terrible work and the difference between his work & the work of the new "specialist". They compared Dr. Salvatierra's work to work they've seen in 3rd world countries. Pathetic & scary.

Making it even worse, the crown he had placed, cracked within the year; ending up breaking off piece by piece, threatening the integrity of the root canal. I then had to go in to yet another dentist, pay yet again for work Dr. Salvatierra had done, and have all the pieces left from the cracked crown removed and a new crown put in. Everything Dr. Salvatierra had done, had to be redone by others. I ended up having to pay for it 3 times over due to his mistakes & terrible work.

** Update ** - Recently another attempt was made to make this right with this office. I was promised they would look into it again and get back with me. What did they actually do? Dr. Salvatierra HAS NOW BLOCKED ME on social media & no longer takes any contact from me. Just another sign this office is only interested in your money. STAY AWAY!!!

They still, to this date: April 2020, have not made things right with my situation!
by MG xxx.xxx.47.53
April 26, 2020
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Was the chair you sat in during your dental procedure comfortable?
Yes, it was comfortable
Were you provided with payment plan and fee information before your dental treatment was scheduled?
Absolutely! They explained everything in detail and made sure I understood before my procedure
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
Does this provider have helpful information available online?
Yes, they have a great website and are present in many online directories
by Anonymous xxx.xxx.13.161
April 05, 2013
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.142.68
August 01, 2012
Did this dentist practice good oral hygiene?
Yes, I could tell they practiced good oral hygiene
Did this dentist provide helpful oral health techniques you could practice at home?
No, I wasn't given any helpful advice
Did you feel safe in this provider's care?
Yes
Does this provider ever overbook appointments here?
Yes, there is a definite trend of overbooking here
by Anonymous
October 28, 2011
Does this provider use current and safe equipment?
Yes
Was this provider's staff friendly?
Yes
Was the chair you sat in during your dental procedure comfortable?
Yes, it was comfortable
Was this provider's office too cold?
No, it was fine
Did this provider have an entertaining selection of waiting room magazines?
Yes
by Anonymous
April 04, 2011
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Map and Directions
12344 Fair Oaks Blvd # A, Fair Oaks, CA 95628