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Larry J. Portales, O.D.

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Larry J. Portales, O.D.
(23 Reviews)
> Get Phone Number & Directions
2401 S Stemmons Fwy., Suite 2000 Lewisville, TX 75067
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Consumer Feedback

(23 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
4.5 star average for Value
Dr Portales is Wonderful. However the office staff are
Seriously lacking In customer seize. The quoting of both the exam And the contacts were off by $30-&40 each.
The lead time for the contacts were quoted at 3 days, 2
Weeks later I get a call that they are in but are $15. Each More than quoted.they cannot Be trusted.
I will obviously never return to this store.
by Unhappy client xxx.xxx.2.148
July 20, 2016
Does this provider take that extra step to make you feel special?
Yes
by Anonymous xxx.xxx.106.160
June 27, 2014
Did this provider spend time asking questions and listening to you?
Yes
by Anonymous xxx.xxx.111.99
May 12, 2014
Was this provider's staff friendly?
Yes, they went above and beyond
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Did this provider have reasonable prices?
Absolutely!
Would you recommend this provider to others?
I Already Have
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
by Anonymous xxx.xxx.82.90
February 06, 2014
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Does this provider give unbiased advice?
Yes
Did this provider rush your appointment?
No
Did this provider rush your appointment?
No
Was this provider's office clean?
Yes everything was neat and sterile
by Anonymous xxx.xxx.197.17
August 15, 2013
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
by Rachel Raoof xxx.xxx.120.217
March 11, 2013
Did this provider answer all of your questions?
Yes
Were the waiting room chairs comfortable at this eye care office?
They were average
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Was it easy to make an appointment with this provider?
Yes
Does this provider give unbiased advice?
Yes
by Anonymous xxx.xxx.4.21
February 20, 2013
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Does this provider promptly return your phone calls?
Yes
Would you recommend this provider to others?
Yes
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
by Anonymous xxx.xxx.244.31
October 22, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
by Anonymous xxx.xxx.208.136
August 10, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.64.6
May 09, 2012
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Map and Directions
2401 S Stemmons Fwy., Suite 2000, Lewisville, TX 75067