Did this provider give the impression that they cared about your concerns?
Yes
Did the massage therapist have overly calloused hands?
Not at all! They had very smooth hands
Were the massage therapist's hands too cold?
Not at all! They were the perfect temperature
Does this provider answer the phone in a reasonable time when you call?
Definitely
Did the massage therapist ask you about your preferences for the massage before beginning?
Definitely! They asked detailed questions about my preferences for the massage before beginning