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Steven Fehrenkamp, MD

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Steven Fehrenkamp, MD
Austin Endocrine Assoc
(12 Reviews)
> Get Phone Number & Directions
4007 James Casey St Ste C220 Austin, TX 78745
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Consumer Feedback

(12 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
4.5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
4 star average for Recommended
my experience was different. they actually had a person Melissa call me for $5 and try to threaten me. i had an appointment scheduled for that following monday and had always paid my complete bill every time i was seen. and she was just straight out rude. then when i called the manager to let her know how i was treated and ignored when i tried to explain i was at work and would call back when i got off (before they closed) she kept cutting me off and got louder and louder. super unprofessional and i am changing MD since the manager said she gave her permission to call their patients and have that unprofessionalism and demand that you pay her right then instead of waiting at least until i got off work if waiting the weekend wasnt acceptable enough. might i also add that i went in every 3-4 months so this bill was not just being put off by me that i wasnt going to pay it. i hadnt even received one yet, but never had i gone to this office and NOT paid everythig they asked for which was always over $100 each visit due to my ded and to be treated like by the "collections cover Melissa and the PM" that was just beyond acceptable. their bill is paid and i will not be going back there
by Anonymous xxx.xxx.4.24
July 18, 2013
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
Was this provider's office easy to locate?
Fairly Easy
by Anonymous xxx.xxx.113.220
July 23, 2012
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Did this provider show attention to detail?
Kind of, but not very much
Did this endocrinologist answer all of your questions?
Some were answered
by Anonymous
January 18, 2012
Are you going to visit this provider again?
Without a doubt!
Did they follow up with you after your appointment?
Yes, they made sure I had everything I needed!
Is this business handicap-accessible?
Yes, it was handicap-accessible
Does this endocrinologist use current and safe equipment?
Yes
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
by Anonymous
December 15, 2011
Did they follow up with you after your appointment?
Yes.
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Has this provider ever cancelled your appointment on you last minute?
No, they didn't cancel on me last minute
by Anonymous
November 04, 2011
Did you have to wait long after you arrived for your appointment?
Yes, I had to wait quite a while
Was this endocrinologist friendly?
Yes
Was it easy to find parking at this provider's office?
Yes, it was convenient
by Anonymous
July 15, 2011
Did this provider prominently display their diplomas or business license?
Yes
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
by Anonymous
May 19, 2011
Was it easy to make an appointment with this provider?
Yes
Were the waiting room chairs comfortable at this endocrinologist's office?
They were average
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
by Anonymous
May 16, 2011
Did the staff make you feel uncomfortable when you called with questions or concerns?
Absolutely! They made me feel like my questions and concerns were stupid
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Was it easy to make an appointment with this provider?
Yes
Does this provider always put the customer first?
Definitely not. They seem to care more about themselves
by Anonymous
May 10, 2011
Does this provider offer flexible appointment times?
Somewhat, but it's still difficult to get an appointment
Did they follow up with you after your appointment?
Yes.
Did this provider rush your appointment?
No
by Anonymous
May 08, 2011
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Map and Directions
4007 James Casey St Ste C220, Austin, TX 78745