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Victor Gonzalez, MD

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Victor Gonzalez, MD
Valley Retina Institute - McAllen
(7 Reviews)
> Get Phone Number & Directions
1309 East Ridge Road, Suite 1 Mcallen, TX 78503
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Consumer Feedback

(7 Reviews)
Service
4 star average for Service
Environment
3.5 star average for Environment
Expertise
4.5 star average for Expertise
Recommended
3 star average for Recommended
Value
3 star average for Value
Staff
5 star average for Staff
I suffered a partially detached retina in 2011. I did not have insurance at that time. I called the institute at about 6:00 PM and I actually got an answer! I explained I was seeing grey and flashes of light from my left periphery. The telephone attendant p ask me to hold. Dr Victor Gonzalez came on the phone quickly and asked me some questions. He asked if I could get a ride there. I arrived about 40 minutes later. He did an extensive exam and explained what was happening. He told me how to properly hold my head while sleeping and he would have his surgical team ready at 9:00 AM . After a successful surgery he said I could pay a reduced price for cash payment. It was much, much love than I had feared. I have learned that Dr. Gonzalez is one of the premiere retina Drs in the world and his research is study all over. I feel very blessed to have found a great professional Dr so close to my home in McAllen. Thank you Dr. Gonzalez and staff. Great Job!
by Douglas Hooper xxx.xxx.121.205
April 18, 2016
Do you feel confident that this provider will work with you until a solution is reached?
Definitely
Do you think that the provider's staff are well trained?
Yes
Would you recommend this ophthalmologist to others?
Yes
Does this provider use current and safe equipment?
Yes; the equipment is very advanced!
Did this provider take time with you at your appointment?
Yes
by Anonymous xxx.xxx.109.127
March 17, 2014
Services are terrible!!! Wait time is longer than 2 hours in the lobby and another hour in waiting room. Can't really believe that these people are so inconsiderate of patient's time. Staff usually give you an attitude when asked simple questions. Would not recommend this clinic at all. Oh and their parking is seriously another problem!
by Melissa xxx.xxx.156.176
April 18, 2013
They didn't give me advice that would benefit me at all. They only cared about what would make them the most money. They didn't help me as much as I was hoping and didn't answer all my questions. I found the office, but only because I had simple, very clear directions. I wish it had been easier to locate. they always over book so you are guarenteed to be there all day and the staff is very unhgelpful.
by Anonymous
September 12, 2011
I am always so impressed with how quickly my calls are answered here. I am never put on hold for a long time and love knowing that if I have a quick question I won't have to wait a half hour through terrible music to get it answered. In a recent emergency, they told me they would call me back in ten minutes with a response and did! This doctor is the most knowledgeable doctor I have seen for macular degeneration, highly recommend.

They have really great customer service here. They always put their customers first, regardless of the situation. Just as a side note, I was very impressed with how conveniently located this business was and how close it was to other shopping centers. It was so easy to find, I didn't have any trouble at all.
by Anonymous
May 04, 2011
Is this provider's business conveniently located?
Absolutely! It is right off the freeway and close to everthing
Was there annoying music playing while you waited or during your visit?
No, if they had music on it was very soothing
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
by Anonymous
May 02, 2011
Was it clear that this provider takes pride in the appearance of his/her office?
Absolutely not, the office was disgusting
Does this provider have helpful information available online?
Yes, but very little
Does this provider treat their staff well?
Yes, they treat their staff with respect
Does this provider treat every client equally?
Yes, they don't show favoritism
Is this provider willing to pursue advice from other providers when necessary?
Yes, they were willing to ask for advice when necessary
by Anonymous
April 22, 2011
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Map and Directions
1309 East Ridge Road, Suite 1, Mcallen, TX 78503