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Joann Hensel, MD

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Joann Hensel, MD
Eye Centers Of Southeast Texas
(16 Reviews)
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3129 College St Ste 101 Beaumont, TX 77701
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Consumer Feedback

(16 Reviews)
Service
3.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4 star average for Recommended
Value
4 star average for Value
I have been to Eye Centers of Southeast Texas SEVERAL times. Each time the wait was at least 45 minutes to an hour. Once called back the staff was friendly but Dr. Hensel only showed up for enough time to look in my eyes, spout off a few big words to her assistant about what she saw, and then she was gone. Every time her solution to my eye troubles was "come back in 4 weeks- in the meantime no contacts and go buy some rewetting drops at Walgreens." This has been going on for about a 9 months now with no change in my eyes or no new solution from Dr. Hensel. After calling to reschedule an appointment and them telling me they will have to call me back to reschedule- they never did. Today I called yet again and was able to speak to a very rude African American woman who told me they are closed on Fridays and when I told her I would have to call her back when I was not driving she hung up on me. I will never be going back.
by Kayla xxx.xxx.104.71
August 19, 2015
Was this provider friendly?
Extremely Friendly
Were the waiting room chairs comfortable at this eye care office?
Extremely comfortable; I could have fallen asleep
Does this provider use current and safe equipment?
Yes; the equipment is very advanced!
Was this provider's staff friendly?
Yes, they went above and beyond
Was the background music pleasant while you were in the waiting room?
Yes
by Anonymous xxx.xxx.122.86
April 28, 2014
Was the waiting area spacious?
Yes
Did this provider prominently display their diplomas or business license?
Yes
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
by Anonymous xxx.xxx.189.195
January 03, 2014
Did this provider answer all of your questions?
Yes
Was it easy to make an appointment with this provider?
Yes
Did this provider have reasonable prices?
Yes
Does this provider treat every client equally?
Yes, they don't show favoritism
Did this provider use excessive foul language?
No
by Sandra Harris xxx.xxx.1.15
December 10, 2013
Did they follow up with you after your appointment?
Yes.
Did this provider pressure you to purchase any unnecessary products during your visit?
Yes, I was pressured
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Are you confident that this provider will continue working with you until a solution is reached?
No, I'm always worried they're going to settle with a solution that isn't the best
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
by Anonymous xxx.xxx.115.244
May 30, 2013
Were you able to relax during your appointment?
Yes
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Did you feel like this provider's office was understaffed?
Yes, I had to wait a long time before someone was able to help me
Would you refer this provider to a family or friend?
Maybe, I'm not sure if I loved them that much.
Did this provider listen to your input and concerns?
Yes
by Anonymous xxx.xxx.23.135
January 21, 2013
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Does this provider leave you on hold for a long time when you call?
I usually have to wait on hold for quite a while, but not as long as some other places
Were you able to relax during your appointment?
Yes
Did this provider have reasonable prices?
Yes
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
by Anonymous xxx.xxx.203.95
January 03, 2013
Does this provider use current and safe equipment?
Yes. Everything was recently upgraded
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Does this provider treat their staff well?
Yes, they treat their staff with respect
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Did you have to wait long after you arrived for your appointment?
I had to wait for a little while.
by Anonymous
February 14, 2012
Did this provider answer all of your questions?
No, I left confused and frustrated
Does this provider give unbiased advice?
Not really. It felt like they just cared about making money.
Is this business handicap-accessible?
Yes, it was handicap-accessible
by Anonymous
December 12, 2011
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Did they follow up with you after your appointment?
No. I still haven't talked to them.
Does this provider always take that extra step to make you feel special?
Not really, I've never seen them go above and beyond
Was this provider's office too loud?
No, it wasn't too loud
Does this provider adhere to the customer is always right policy?
Sometimes, but not always
by Anonymous
December 05, 2011
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Map and Directions
3129 College St Ste 101, Beaumont, TX 77701