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Thomas Cadenhead, MD

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Thomas Cadenhead, MD
(6 Reviews)
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2210 San Jacinto Blvd Ste 2 Denton, TX 76205
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Consumer Feedback

(6 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
3 star average for Staff
Recommended
2 star average for Recommended
I have been to Dr. Cadenhead several times over the years. He has been very kind, taken the time to explain everything and has fixed the problem. I highly recommend him. He did surgery on me and fixed my nose, no more problems.
by Nancy xxx.xxx.39.39
December 17, 2014


Had an appointment today with this Dr and was told when I made the appointment a specific time. When I showed up for the appointment, I was told I was late by 20 minutes even though from the time I was given by the receptionist I wasn't late. I was told I wouldn't be seen today and could I reschedule as the Dr was leaving. I called back almost an hour after appointment to find out what was going on, and found out Dr was still there. Very disappointed that they staff took no responsibility and were not helpful at all. All in all this was a very bad experience. I am in a lot of pain and will now have to find a new dr to visit. I am sure the Dr office will stick to what they said and say it's my fault as I was late, even though I showed up at the time I was give on the phone
by Willnotgotothisdragain xxx.xxx.58.254
July 13, 2012
Was this ENT Otolaryngologist friendly?
Yes
Was this provider's office too loud?
No, it wasn't too loud
Was this provider's staff friendly?
Friendly Enough
by Anonymous
December 13, 2011
Dr. cadenhead and his staff were great. i have had all three of my children's tonsils taken out by him. they took care of the insurance paperwork and let me know exactly what i could expect to pay. they never overbooked when we were there, which is nice when you have small children. they have a very cool fish tank that the kids just loved to look at in the waiting room. i appreciated the way they worked with my children as well as how up front and helpful they were to me.
by greatful mom
November 29, 2011
Did this ENT Otolaryngologist promptly contact you with any test results?
Yes, they were very promt
Did this provider pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
by Anonymous
August 18, 2011
In late 2008 I was in the hospital with terrible vertigo and was referred to Dr. Cadenhead by a neurologist. At that time I was impressed with his care, and the problem was resolved. Recently the vertigo returned and was quite debilitating. This latest episode occurred right as my insurance was changing, and I am now required to have a primary care physician (PCP). I rushed to make appointments, saw a new PCP and was told they'd refer me to Dr. Cadenhead. This was last Thursday (today is Tuesday). I called my insurance carrier to verify my PCP and was told that was all done. Both my insurance carrier and my PCP told me that as long as a referral number was submitted within 30 days of the appointment everything would be OK.

My appointment with Dr. Cadenhead was today. I walked into the office and without so much as a "hello" I was rudely told they didn't have my referral number. I said that they didn't need it for 30 days and they pointedly told me they file daily and I needed to call my PCP. I called my PCP who said that they had been trying to get the referral number but because it was so early in the month (and the start of a new fiscal year for state employees) and also because of the holiday weekend, there was apparently a backlog. Again she told me that as long as we had a referral number within 30 days I'd be OK, they do this all the time with no problem. I relayed this to Cadenhead's staff and they said no, they file daily and without a referral number it would go in as uninsured. They were not helpful and didn't seem interested in helping me. The offered no alternatives, and just left me sitting in the lobby. And remember, I am not a new patient, they've seen me before. I asked them if they could, just once, wait, and THEY LAUGHED AT ME. These two women, one the receptionist and one the nurse, who both know me because I AM AN EXISTING PATIENT, LAUGHED AT ME. They made no effort to comfort me, offer me suggestions, or anything. I was in tears, and they laughed at me.

I called my PCP back and told them what was happening and asked if they could expedite a referral number, and the nurse said she'd try. About 5 minutes later my PCP's nurse called back and said the doctor was appalled at the way I was being treated and they were going to refer me to another ENT who is equally as good and had a more flexible office staff.

When I told the receptionist at Dr. Cadenhead's office this, she gave me a snarky smile and said "have a nice day." I'll confess I wasn't exactly nice, but I don't care. Their arrogance is inexcusable. There is no reason why they could not have delayed the filing on ONE EXISTING PATIENT for a few days until the insurance company gets caught up. They could have picked up the phone and called my PCP to verify that a referral was coming. But they were lazy and arrogant and mean.

I still have vertigo, am sick to my stomach all the time, and my doctor, one whom I trusted, refused to see me because he and his egotistical office staff want to do things by their rules, not those of the insurance company. I think it's worth it to suffer a few more days to see a doctor who might actually care about a patient. I would think twice about seeing Dr. Cadenhead if you do not know you have all your paperwork in order, because they obviously care more about that than taking care of patients whom they've seen before.
by Zoocat
September 07, 2010
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Map and Directions
2210 San Jacinto Blvd Ste 2, Denton, TX 76205