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Luis Matos, MBA, MD

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Luis Matos, MBA, MD
Asthma & Allergy Center, Roanoke Virginia
(12 Reviews)
> Get Phone Number & Directions
1505 Franklin Road Sw Roanoke, VA 24016
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Consumer Feedback

(12 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4 star average for Staff
Recommended
5 star average for Recommended
Value
3 star average for Value
I was having terrible allergies and the office was able to get me in at 8 am the next morning. Dr. Matos is very thorough, knowledgeable and gentle. Not only that but he has a great sense of humor and terrific 'bed side' manner. You may have to sit in the examining room for a long while after being checked in by the nurse etc., but this Doc is worth the wait. I feel better today than I have in months. Thanks Dr. Matos!
by catesycatesy xxx.xxx.2.201
October 04, 2013
Did this provider pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
by Anonymous xxx.xxx.79.40
January 16, 2013
Does this provider offer flexible appointment times?
Absolutely Not! My appointment always conflicts with my schedule
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Did they follow up with you after your appointment?
Yes, they made sure I had everything I needed!
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
by Anonymous
January 26, 2012
Did this provider promise services he/she couldn't provide?
Yes! They couldn't do anything they told me they would be able to
Did they follow up with you after your appointment?
I had a follow-up appointment, but I scheduled it.
Does this provider treat every client equally?
Yes, they don't show favoritism
Was the waiting area spacious?
Yes
by Anonymous
January 19, 2012
Their prices were very fair. The level of care you get for the price is outstanding. They made the extra effort to make sure every question and concern I had was addressed. They always make an extra effort to make me feel respected and attended to. They always listen to every question or concern I may have. I'm usually somewhat sensitive to the cold, so I was a little worried that their office would be too cold, but it was fine. I was very comfortable the entire time.
by Jamie
December 26, 2011
Did the staff make you feel uncomfortable when you called with questions or concerns?
No, they didn't make me feel uncomfortable
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
Did this provider seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
by Anonymous
December 13, 2011
Would you recommend this asthma - allergy specialist to others?
I Already Have
How would you compare this provider to others in his/her field that you have visited?
There is no comparison!
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous
December 05, 2011
Was this provider's staff friendly?
Yes
Are you going to visit this provider again?
Without a doubt!
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
by Anonymous
September 29, 2011
Is this provider's business conveniently located?
Yes, it is very conveniently located
Do you feel that you could have received better service somewhere else?
No, I don't think so
Are you going to visit this provider again?
Sure
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
by Anonymous
September 26, 2011
Does this provider adhere to the customer is always right policy?
Absolutely not!! They never listen to customers complaints and argue with them
Were you able to relax during your appointment?
Yes
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
by Anonymous
May 27, 2011
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Map and Directions
1505 Franklin Road Sw, Roanoke, VA 24016