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Springfield Modern Dentistry

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Springfield Modern Dentistry
Springfield Modern Dentistry
(1 Review)
Office

(571) 350-3556

 Fax (571) 290-4715 8404 Old Keene Mill Rd Springfield, VA 22152

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About

Springfield Modern Dentistry

As a Smile Generation Trusted office, we welcome you to Springfield Modern Dentistry with state-of-the-art infection control procedures in place, our #1 goal is to keep you and your family safe. We provide comprehensive specialty services with advanced, proven technology and offer customized financial solutions for you. We are proud to be your complete Springfield dental provider with services including Same-Day Dental Crowns, Boost Whitening, Oral Surgery, Wisdom Teeth Extraction, Root Canals, Periodontics, Digital Charts, Digital X-Rays, and more.
Website https://www.springfieldvamoderndentistry.com
Primary Specialty

Dentist

Practice Springfield Modern Dentistry
Payment Options American Express, Cash, Financing, MasterCard, Visa
Accepting New Patients
Insurances Accepted Aetna, Ameritas, Anthem Blue Cross, Cigna, Delta, Guardian, MetLife, United Health Care, UCCI
Languages English
Email springfieldvamoderndentistry@smilegeneration.com
Map and Directions
8404 Old Keene Mill Rd, Springfield, VA 22152
Business Hours
Monday:Closed
Tuesday:8:00 AM - 7:00 PM
Wednesday:8:00 AM - 7:00 PM
Thursday:8:00 AM - 7:00 PM
Friday:8:00 AM - 4:00 PM
Saturday:8:00 AM - 4:00 PM
Sunday:Closed
Services Periodontics, Crowns, Fillings, Veneers, Whitening, Emergency, Hygiene, Sedation, Teeth Whitening, Deep Cleaning, Scaling and Root Planing, WisdomTeeth, RootCanal, Implants, DentalSealants, DentalXraysandImaging, Dentures, FluorideTreatment, InlaysandOnlays, MouthGuard, OralCancerScreening, ScalingandRootPlaning, TeethBonding, TeethExtractions, ToothBridge, SalvatoryDiagnostic Additional Services Oral Surgeon, Dental Care
Consumer Feedback
(1 Review)
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Recent Reviews
I had a number of problems on a recent visit to Springfield Modern Dentistry/Smile Generation, where I had a tooth extracted several months ago.

First, the dentist didn’t offer clear or thorough instructions about how to care for the affected area following the procedure. He told me to avoid hot food and drinks, not to eat Doritos, and to chew on the other side of my mouth. That was it. He failed to mention, until I had already been home for a few hours, not to spit, even though my mouth would be producing a lot of saliva, or not to use a straw. I had been spitting and using a straw, which made the healing process more slow and painful. He didn’t mention that my face would be bruised and swollen or that I should use an ice pack right away to prevent the swelling. He didn’t mention whether or not I should brush/floss my teeth after surgery, and how to go about doing it. He only wanted to get rid of me as quickly as possible.

As he left, he told his assistant to have me x-rayed. She took me to the front desk and said goodbye. I said, “Excuse me, I was supposed to get x-rays,.” She scowled at me and brought me back for x-rays. I should mention that she was rude throughout the day. Avoided eye contact, barely spoke, glared at me. Several times during the procedure, when the dentist stepped away, she lightly-to-moderately bumped me in the face with her dental tools. Maybe she did this because she was turning to speak to the dentist, or maybe it was not an accident. I don’t know. When she took me back for x-rays, she didn’t speak. She was embarrassed that she forgot to have me x-rayed, perhaps. She shoved the x-ray device into my mouth violently, which hurt a great deal, especially since I’d just had surgery. Then she swiveled the x-ray machine around and smacked me in the side of the face with it. Twice. She did not apologize for this. It felt very much like an assault.

To say the least, it was not a great experience. I was going to discuss these matters with the dentist during my follow-up, but that’s another problem. My original follow-up was, according to the dentist, supposed to be two weeks after the procedure. However, they woman at the front desk scheduled it for three weeks, even after I reminded her what the dentist had said. “Three weeks is fine,” the woman at the front desk said. I’m not sure she should be overruling the dentist, but that’s how it went. I called to reschedule the follow-up, but no one answered, so I filled out the online form. I received an automated email saying that someone would get back to me very soon. However, no one did. After more than a week, I tried calling back, but again no one answered. Several months went by, but still no one called or emailed. Clearly, Springfield Modern Dentistry/Smile Generation is not concerned with my post-op rehabilitation. I eventually told them not to bother scheduling a follow-up because I didn’t feel safe there.

I notified The Smile Generation—the parent company of Springfield Modern Dentistry—about these problems, but they did not respond. I sent a follow-up message and was told to be patient. They only responded several months later after I filed a formal complaint with the State of Virginia. And even at that time, they did not provide postop instructions. Their behavior during the procedure and their lack of a timely response show a pattern of abuse and neglect from the organization. They were informed of a very serious series of problems, but did nothing for several months and have not offered to compensate me or make any other amends. Moreover, I contacted them before filing a complaint with the Dental Board of Virginia, asking for the dental assistant’s name, but they would not give it to me, which is quite disturbing. This shows a total lack of concern for their patients’ health, safety and well-being. As a side note, I have visited several of their branches and have experienced problems with every one. Clearly, there are systemic problems at the Smile Generation, coming from the management down to the dentists, assistants and assorted staff members. There’s no excuse for what they did or how they have chosen to ignore my complaints. They have acted with a lack of ethics, professionalism and basic human decency.
by Joe M xxx.xxx.216.137
April 23, 2026