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Ferguson Animal Hospital

Ferguson Animal Hospital
Ferguson Animal Hospital (314) 666-7159 483 Airport Road Ferguson, MO 63135
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Ferguson Animal Hospital

Ferguson Animal Hospital is a Veterinarians facility at 483 Airport Road in Ferguson, MO.
Primary Specialty

Veterinarians

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483 Airport Road, Ferguson, MO 63135
Services Ferguson Animal Hospital practices at 483 Airport Road, Ferguson, MO 63135.

Veterinarians offer general and emergency pet care services. Some veterinarians offer 24 hour emergency services-call to confirm hours and availability.

To learn more, or to make an appointment with Ferguson Animal Hospital in Ferguson, MO, please call (314) 666-7159 for more information. Additional Services Veterinarians, Animal Flea Control, Animal Microchipping, Declawing, Exotic Animal Vet, Holistic Veterinary Medicine, Reptile Vet, Small Animal Vet, Spaying/Neutering, Veterinary Dentistry, Veterinary Euthanasia, Veterinary Medical Specialties, Veterinary Surgery, Veterinary Vaccinations, New Pet Initial Visit, Physical Exam
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Recent Reviews
The staff here were more rude and unfriendly in my experiences. You should read this. I am going to the BBB about my experience with them. The location was always dirty. Once one of the dogs had had a major loose BM right in the front walk way and I told them and they just walked around it. I told them I wasn’t going to let my dogs walk through it because they would then get it all over the floor and me. I waited with people behind me for 10 minutes before anyone cleaned it up. There was not an emergency happening. I had several bad experiences with the office staff, given mis-information, being priced incorrectly, a lack of communication and then them being rude and demanding when I didn't know what they didn't tell me. The couple of times I asked for clarification about something that was inconsistent I would get glared at or get a snippy response. One of the inconsistencies I experienced was that I was told if I wanted to talk to Dr. Daniel Wentz and ask him if he felt an appointment was necessary it was the same cost as an office visit. I was quoted $ fee for that phone call. I had spoken to him on the phone 2 other times over a 2 year period (that’s certainly not over expectant) and had never been charged or told that there was a charge and when quoted this fee I was told it had always been this way, yet another inconsistency. At first I would just chalk up the behavior to people having a bad day, I was reluctant to change Vets. I finally reached my last straw and I wrote a letter to Dr. D. Wentz thinking maybe he wasn't aware of how some of the staff were interacting with clients. The letter was very professional, just the facts and straight to the point and even told him I wasn’t trying to get anyone in trouble just wanted to share some concerns I had. I asked him to clarify with me in which ever form of communication was best for him...email, regular mail, or phone if in fact there was a cost to talk to him. I never heard back from him. He never responded to my concerns not even an inquiry about anything. I had owned my own business for over 10 years now and I understand how to gain and keep clients. I also have a degree in Human Services and am efficient in communications. I understand how not to treat people. I went in 2 weeks later to get my dogs records and someone had printed on the records that I was a problem patient. How very unprofessional to never once open a line of communication to address concerns and then to try to sabotage my next experience. There seemed to be a lot of frustration going on behind the counter. I don't know if it comes from the top down or if it is just amongst the staff at the front desk but it was a very bad experience. The new vet office was appalled by the notation in the records. She told me she couldn't believe they would do that. I am now at florissant animal hospital. By comparison their office is clean, well organized and their staff is professional. The Vet is a second generation Vet and already thought my dogs seizures should have been medicated. He told me I could leave him a voice mail anytime I had a concern or question. (I am not a client who calls a lot maybe 1 time a year) I hope Ferguson cleans up its act I do like for small business to succeed.
by Reb xxx.xxx.210.88
November 15, 2013