Was the provider's staff welcoming to you?
                        
                        
                            Yes
                        
                        
                            Was the provider's staff helpful and knowledgeable?
                        
                        
                            Yes
                        
                        
                            Does this provider have helpful information available online?
                        
                        
                            Yes
                        
                        
                            Does this provider take that extra step to make you feel special?
                        
                        
                            Absolutely
                        
                        
                            Does the provider's staff maintain a professional appearance?
                        
                        
                            Definitely yes