Did a staff member acknowledge or greet you when you entered?
                        
                        
                            Immediately! They gave me a friendly greeting as soon as I walked in
                        
                        
                            Did this provider exaggerate his/her or abilities?
                        
                        
                            No, they went above and beyond what they told me they could do
                        
                        
                            Does this provider have helpful information available online?
                        
                        
                            Yes, they have a great website and are present in many online directories