Terrible, terrible ER service. Brought my son to the ER after he was thrown off a bicycle at high speeds. He was thrown about 10 feet, onto rocks and hard dirt. He was badly cut with large bleeding abrasions. He could not move his right arm. His right shoulder was badly swollen. His right hand was numb. His left elbow was bleeding, and his left hand was going numb. His knee was badly bruised, swollen and bleeding. He had a severe headache and neck pains. He could badly walk or move.
When we arrived at the ER, it was 25% full. A woman behind a security glass window took our information, and told us to take a seat. No one looked at or spoke to my son for 2 hours. He just sat there bleeding on their chair, in terrible pain. I repeatedly asked when will someone look at him, and was told "soon". A person then wheelchaired him with his bleeding wounds filled with dirt, into X-rays. He was brought back to the ER, and 3 hours later he was wheelchaired with absolutely nothing having been done for his wounds or pains, to see a doctor. 30 minutes later the doctor appeared, only to send him back to Xrays because they didn't take all the right ones to begin with. 45 minutes later the doctor examined him again. He was treated, and discharged. All of this took approximately 7 hours. My son could have had internal bleeding, a concussion, or any number of life threatening internal injuries. Mercy General let him sit there bleeding with open wounds filled with dirt, for 2 hours without even looking at him, and with the waiting room only 25% full. Never, ever go to this place, if you care anything about yourself or the person you are bringing for treatment.
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