I would give zero stars, except at least i was fed...2 out of three days. I have never been more frustrated with "health care providers" in my life. I entered the hospital willingly from Edward ER on a Wednesday afternoon. No complaints at all about the emergency room. The staff was respectful, caring and thorough. But upon entering LOH, I was sat in the hallway of the adult ward to get vitals, then left basically unattended for 3 hours until i was assigned a room off unit. Finally able to have a "safe place", where i didn't feel in the way in the hall and ignored by staff and patients alike, I went to my bed and sobbed. I was given menus earlier to select from, as new patients are not allowed to leave the unit the first 24. I never saw the dinner ordered. Luckily i ate quickly at Edward before being transferred at 3 pm earlier that day. Finally, a staff member came into the room in which I was left alone in to check on me as i was extremely upset. I checked myself into this "award winning " hospital because I didn't feel safe, and here I lay in a room by myself tormented with what I was realizing to be a horrible decision. This staff member was kind and patient, one of the only 3 quality staff I would work with during my stay of 72 hours. He even expressed his own amazement at my situation. "So you came in not feeling safe alone, and we put you in a room by yourself?" I was able to calm down enough to sleep that night, hungry and alone. The next day I was eager to begin programming, but as a "boarder" on a different unit, I would be only sleeping in the chemical dependency unit, and programming with the adults over it the other unit I waited in the previous afternoon. This also meant I could not access my room like the majority of the patients on unit to either rest for a minute, use a more private bathroom, or just take a second to regroup. There was obvious space issues and I began to wonder why the hospital was continuing to accept patients they clearly could not care for. My frustration and anxiety grew to a level I had never experienced in my life as I was passed along, ignored, and what i believe, shortchanged a decent shot at treatment. I realized how messed up the program was speaking with other patients and began to advocate for partial hospitalization rather than inpatient that had an unnecessary amount of "downtime ". The schedule looked great on the white board written in cheery colors, but was it followed? Not always, and definitely not with the "boarders". More confusion (between patients AND overheard among staff) shuffling around, and at one point left a group of 6 patients including myself a room for over two hours unattended and coloring. How was this treatment? Finally I found a staff member who "didn't really want to start anything because we didn't have a lot of time" I suggested we continue with where we left off in group earlier. Now I was beginning to see more clearly that if I wanted treatment from said "healthcare provider", I would have to fight for it. But NOT literally of course, if I ever wanted to see fresh air ( because we were also denied our basic need for sunlight and fresh air due to the unfortunate ribfest accident over the summer. Google it. If it was anything in July like it was in October, I am not surprised of this tragedy, as the units were understaffed and chaotic. I was told by both my doctor and therapist that i would be discharged Friday afternoon and begin partial hospitalization at their offcampus location on Monday. Of course, I should have seen it coming, after excitedly telling my young children i would see them that night, i was not discharged until 3 pm on Saturday. That I was able to keep my calm throughout this experience while struggling with mental illness and general confusion at all times, is a miracle and can only be attributed to the beautiful sense of humor a few of the more aware patients were able to have about the situation, jokingly threatening poor YELP reviews of the hospital, and my caring family who saw exactly what was happening. Finally, discharge in site, I stepped up to the nurses station to confirm my medications were sent to the pharmacy. Oh yes, they were. Oh no, they weren't. Luckily I had my regualar daily prescription at my home, but the new one wasn't called in until 2 days later after many phone calls. I am currently searchjng for a more professional health care provider as I NEED treatment that I was not even close to being given at LOH. Would I like to forget the whole ordeal and move on in a positive direction, of course. But I cannot sit quietly as these disgusting indiscretions surely continue to take place. Thank you to those few staff members that listened to my cries for help, whether that was directing me to the right person to talk to or printing out resources from a group I somehow never had the chance to attend in my three day HELL at Linden Oaks. Get it together people! Practice what you preach! I would be very sad to see another lost patient shuffling through the cracks end in tragedy as it did this summer. But sadly, i would not be surprised.
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