My 76 year old mother lives happliy alone with her two companions. Her fun, little maltese dog and her fiery, loving cat. My mother's pets bring her joy and laughter daily. A few months ago, she noticed her dog's right eye was bulging out, was runny and may be infected. So, we took the dog to Windhover. Dr McMillan addressed the ooziness in the eye, with eye drops, but never addressed why the eye was bulging, despite our questions and concern about it. Two weeks later, we brought her back for her follow up appointment with Dr McMillan. The eye was not as infected looking, but it was still bulging and seemed painful to the touch. Again, despite our concern she said her eye would be fine. Instead, Dr McMillan noticed a hernia in her stomach, and scheduled her for a hernia operation. On the day of the operation, the dog's eye was inflamed, angry looking, and double it's size. Windhover does the hernia operation, but continues to ignore the eye. We trusted these professionals, so we just assume the dog's odd looking eye is normal (?!?). A few days ago, my poor mother called me crying. She tells me that her dog's eye is worse, she's lethargic, and seems to have a fever. I immediately call, my vet, Dr. Mason, of Dedham Veterinary Associates. Dr. Mason sees the dog, and immediately recognizes that she possibly has 'Anterior Lens Luxation' and is now blind in that eye due to the extended period of time the dog has had the luxation. Dr. Mason calls an opthemologist to see my mom's dog, as an emergency, that same day. We go to Tufts Veterinary, in Walpole, and see Dr. Federica Maggio. She confirms Dr. Mason's diagnosis and concludes, after futher, thorough testing, that the eye needs to be removed. Thank God my mother's dog will be alright, but due to Windhover's negligence, my mother and her sweet dog have needlessly suffered for many months. Lens Luxation, if caught in time, is easily repaired. I am angry with Windhover over this obvious negligence that they had several opportunities to correct. Over the years in dealing with the Windhover veterinarians and staff, they all have an air of superiority and entitlement. Obviously, they need to re-evaluate themselves and listen to what their clients, or in many cases, what former clients have to say. And, Dr McMillan...wake up or stop practicing.
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