My dad has been at Aegis for the last couple of years and this year we moved him to another ALF for the following reasons.
1) We kept getting charged for services that were not needed or provided and management refused to adjust the bill. 2) There “points” system is VERY confusing. 3) Though management has been in place for many years there is a HIGH turnover for those staff that actually care for your loved one. 4) They charge a $10,000 deposit, which is the highest in the Bay Area for similar ALF’s. 5) Aegis rent is also sustainably higher then other ALF but our experience was that they do offer anything that other ALF don’t offer and the services that were different did not make up for the issues above.
In summery we were willing to pay $$$ because we was told Aegis was the best (this from the placement agency….go figure) but we slowly learned that was simply not the case and we could get similar if not better service elsewhere for much less money.