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Airport Veterinary Clinic

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Airport Veterinary Clinic

Destin, FL

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Airport Veterinary Clinic
Airport Veterinary Clinic
(15 Reviews)
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900 Airport Road Destin, FL 32541
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About

Airport Veterinary Clinic

Airport Veterinary Clinic is a Animal Hospital facility at 900 Airport Road in Destin, FL.
Primary Specialty

Animal Hospital

Map and Directions
900 Airport Road, Destin, FL 32541
Services Airport Veterinary Clinic practices at 900 Airport Road, Destin, FL 32541.

Animal hospitals offer general and emergency pet care services. Some animal hospitals offer 24 hour emergency services-call to confirm hours and availability.

To learn more, or to make an appointment with Airport Veterinary Clinic in Destin, FL, please call (850) 837-3227 for more information.
Consumer Feedback
(15 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
4 star average for Value
View All 15 Reviews Add a Review
Recent Reviews
I've always had very positive things to say about Airport Vet, that is until today. Today, I spoke with the office manager, an angry and insulting lady, whom I had never spoken to before.

The problem concerned a bill that was paid in full, at the time of service. Now, four to five months later, the manager told me I owed an additional $120.00 due to being undercharged for some pills, for my pet. I told her that had I known the pills, primarily Cosequin for dogs, were $129.00 I would have declined the purchase. (As it was, I purchased -basically- the same pills, Cosequin for daogs, at Wal-Mart for $12.97).

My upsetness concerned, not the fact that I was being dunned for a mistake by Airport Vet, but the rude attitude of the manager. After explaining the whole story to her, she reprimanded me by intimating that I knew I was cheating Airport Vet because I had to know the pills were more costly that what I was charged. (Yes, really).

I explained to her that I did not eyeball the line items on the bill, at the time of service, but just looked at the total and paid. Traditionally, even in a restaurant, I look to see if the total is in line with my estimate of the charge. When I go to Wal-Mart to shop for food I do not look at every price before, or after, I pay. My experience in shopping for food allows me to look in my cart and come up with an approximate cost. Only if that estimate turns out to be not in line do I question the food bill. I do the same at restaurants. Right or wrong, smart or stupid that's what I do.

She didn't believe me and said so. She asked me what pharmacy could I go to and get 60 or 90 pills for $9.00, the original price for the pills on the vet bill. I told her that I'm charged exactly $9.00 for a three month supply of many of my daily medications. (Her question was not relevant to my "estimate" argument.).

However, she wouldn't give up. She continued her abusive harangue by telling me there was no way I didn't know the true cost of the pills. I told her I was offended by her insinuation and by her offensive tone, and that I would not be returning to Airport Vet, where I had been going with my pets for almost 15 years. She said that was fine, but I needed to pay the $90.00. Sad how a bad employee can hurt an otherwise fine establishment. I told her I was not going to pay, so I guess I'll be getting a letter form a credit collector.

A smart manager would have suggested to "split" the difference so as not to lose a very good customer.

Aside form the manger, I still give Airport Vet 5 stars.
by Joe xxx.xxx.149.101
March 28, 2018
Dr. Lyon is great. Very reasonable.
by eve xxx.xxx.214.148
December 28, 2015
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Recent Polls
Were the waiting room chairs comfortable while waiting for your pet?
They were average
Would you recommend this provider to others?
Yes
Did this provider show attention to detail?
Absolutely
Did you feel that this veterinarian's pricing was fair?
Yes, I thought it was fair
Would you refer this provider to a family or friend?
Definitely
by Anonymous xxx.xxx.39.107
August 15, 2014
Would you recommend this provider to others?
Yes
Were the waiting room chairs comfortable while waiting for your pet?
They were average
by Anonymous xxx.xxx.6.66
June 27, 2014
> View All Polls
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