I have had several bad experiences at this facility since taking my dog hre since 2011. Each time I have called or dropped my dog off for boarding I was given a n attitude by the staff. Today I went in to pick up my dog and experience bad attitude and unprofessionalism from the Dr Grant. There was no reason for it as I had questions about what was told to me on other occasions about the k9 influenza shots they require. After reading others reviews about this facility and this staff I will no longer take my dog there for boarding. I felt disrespected and felt I was in the wrong for asking a question as a client. Think twice before taking your pet there
We were scheduled for a 10:20am appointment, but we were running 5 minutes late. At 10:23am we received a call from the vet's office asking why we missed our appointment. We explained we were not even 5 minutes from the office (we were on Lake Wheeler Road at I40) and we were told we could leave the dog and pick her up later or reschedule. This is unacceptable. We turned around and came home. I called the office at 10:31am and spoke with Dr. Grant. When I explained what happened I was told she books her appointments in 20 minute intervals and I was being inconsiderate to the people who booked appointments after mine. How? If Dr. Grant has the time to take my phone call in the same 20 minute interval allotted to me originally, how could she not have taken the same time to see my puppy and give the shot she required? I understand we were running late, but to be so nasty to your client is unacceptable. I found Dr. Grant to be rude, offensive, and unprofessional. I will tell everyone I know not to use this practice. I will also report this to the Better Business Bureau. I will also find every single review site and post this.
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