Buyer beware. My glowing reference has come home to haunt. My working service dog had a grid keratotomy done and now has lost most of her sight in that eye. Wilson doesn't know what to do so I am taking my angel to the pet opthalmologist in Rochester. Very little hope at this point and i am out big bucks. Wilson charged more than the eye guy would have for the same surgery. He may know orthopedics but I will never ever see him again. If my dog needs surgery I will go someplace else !!
Their staff was not that friendly, and didn't go out of their way to make me feel welcome. I felt like my needs were mostly met, but they didn't make any extra effort. The office was very easy to locate. I didn't have any trouble finding it at all. The problem I have with them is that I can never get through on the phone; they put you on hold for 10 min. or more. When I hang up and call back they want to put me on hold AGAIN, I tell them 'No, don't put me oh hold, I'd like to make an appt."...I still get put on hold. I've decided to switch vets, I'm very disappointed in their phone mannerisms.
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