BEWARE! I took my 5 year old Shih Tzu to Chews Landing Veterinary Hospital for a teeth cleaning consultation. At the time of the visit, Dr. McWilliams (along with a technician) checked my dog's vitals and inspected his teeth. No X-Rays were given. The doctor explained to me that my dog's teeth weren't bad and the minor cleaning would be nothing more than a slight tartar removal. There was never any indication of anything more than a simple clean. I decided to schedule the procedure.
The morning of my dog's cleaning, the technician went over the pre-surgical procedures that were suggested and told me that my dog would be done around 12 PM and to call around 3 PM to get an update on his procedure.
As suggested, I called later that day and spoke to a receptionist. She said that everything went well, but then cut our conversation short and said, "let me have you speak with Dr. McWilliams." The doctor got on the phone and proceeded to tell me that while my dog was under anesthesia, he went ahead and extracted 6 of my dog's teeth...WITHOUT my permission!
To be very clear, this extraction was done without my consent or knowledge of. Not once, whether it was during the initial consultation or during the time I dropped my dog off the morning of the surgery, was there any indication of a potential tooth extraction. The day of the surgery, no one contacted me to apprise me of the situation, nor did they ask my permission to proceed.
I immediately went to the hospital to get my dog and speak to the doctor. Upon my arrival, I waited for Dr. McWilliams. He eventually entered the room and kept APOLOGIZING for what he did. I asked that the doctor write a formal letter explaining the incident, and after reading it, there were untrue and completely inaccurate statements in the letter.
While still at Chews Landing Hospital, I received the invoice for the surgery. The final total ultimately turned out to be more than twice as much as the original estimate (a case of "bait and switch", especially when you have no control over what they ultimately did). Ironically, the hospital decided that they would WAIVE THE FEE for the tooth extractions.
I'm completely confused and upset as to why my dog was violated, and had to endure unnecessary pain. I am my dog's voice and the person he relies upon day in and out. As his protector, I was stripped of that right by Dr. McWilliams and the rest of the staff. I never gave this hospital authorization to pull my dog's teeth without my consent. Common courtesy would have been to pick up a phone and call me. If I had known that's how they conducted business, I would have never moved forward with their services!
As someone who had to go through a situation like this, I want the public to be informed. I would never want anyone else to have to go through what I did. Do yourself and your animal a favor and STAY AWAY!!!
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