They are not a bad vet, just not a good one. I first started going here when I just moved to the area and my dog was sick. They did a fine job, with him, but ever since I have been slowly becoming more skeptical of my animal's care. Dr Marks had me buy medicine that my cat did not need and seemed very hesitant to give me answer even a qualified one. To make matters worse I have had a series of poor communications and very poor customer service. Again they are not a bad vet just not a good one and it is quite obvious that they are way more interested in billing me than caring for my pets I left this vet because they wanted me to sign a paper that they are not responsible if my pet is lost, when dropping my cats off for surgery. I refused, I have been responsible for neutering several cats in NH and had never seen such a form. The office manager called to talk it over with me and said that it is a MA law to sign a form stating such. It was a bold faced lie as I just dropped my cats off at another vet in MA and was not asked to sign a form relieving them of responsibility for losing my pet. This seriously brings their competence into question for me
When comparing them to others I have visited for the same condition, they are among the best I have seen. They made the extra effort to make sure every question and concern I had was addressed. It was so nice to arrive and see many fully qualified staff members. I've gone to some places that were very understaffed and I've never had a good experience. This place had a great staff though, and I'll definitely be going back. I didn't wait long at all. My appointment started on time, and the wait was much shorter than other offices I have been to. The examining rooms at their office were clean and free of odor. I can tell they really strive to keep their office looking and smelling nice.
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