They're always able to answer simple questions over the phone. They only make me schedule appointments if necessary. They listened closely to everything I was telling them, and showed a lot of attention to detail. I've never had to worry about them forgetting something or not reading my information correctly, which I've encountered at other places. I've been other places that left me unattended for quite awhile, but not here. They would never leave me unattended and they always go the extra mile to make me feel cared for. They've never used foul language, which has bothered me at some of the other places I've been too. They always make an extra effort to be polite and courteous.