Was the waiting area spacious?
                        
                        
                            No, multiple people had to stand
                        
                        
                            Does this provider welcome questions?
                        
                        
                            Yes, they don't mind answering my questions
                        
                        
                            Does this provider offer any coupons, discounts or promotions?
                        
                        
                            Never. I don't think they care about helping their clients save money