I would like to start with the recommendation of NEVER visiting this salon. But before you make your decision, please let our experiences help you. The “owner” and “manager” Chi, is a woman who is not only rude and condescending but verbally abusive to potential clients. And in these two cases clients who had already PAID Chi. Let me take you back, far back to last week when two women (*for this purpose we’ll use Whitney and Kayla) bought what seemed like an amazing Living Social deal for a gel manicure and pedicure. Which turned out to be anything but amazing. After purchasing this “AMAZING” deal, we called Chi to set up an appointment. This first phone call was a rather pleasant call, where she informed us that she does not schedule people over the phone and that we would need to book an appointment on her website. Which was fine and dandy for us! So we booked our appointments eagerly awaiting to get our nails beautifully painted by Chi for Whitney’s Birthday. We’ll start with case number one, Whitney was scheduled to be seen on Tuesday June 17, 2014 at 11am. On Monday morning, she realized that she wouldn’t be able to make her appointment so she cancelled her appointment and made it for Wednesday June 18, 2014 at 2:30. All seemed fine and well, since she did what Chi told her and scheduled her appointment on her website and it went through! On Tuesday at 9:10pm, even though Chi’s salon closes at 7pm, she received a phone call from Chi. This phone call was to tell Whitney that Chi double booked and she wouldn’t be able to see her for several days. Now this would have been fine, however, Chi was disrespectful, condescending and downright verbally abusive when asked why this happened and if she would be able to somehow fit her in. Whitney was told that Chi’s other clients were more important than her, she was called her first name as well as “honey” “baby” and “sweetie” in a very condescending way every time Chi spoke, I can guarantee no grown woman wants to be called any of these in the way she used them. Whitney was then told that even if she came as a walk-in to maybe TRY to be seen, that Chi would purposefully not see her and told her too bad. After Whitney was supposed to have beautifully polished nails, Wednesday night, she received a phone call from Chi. This phone call was again, very rude, condescending and verbally abusive. It was to rub in her face that she didn’t have an appointment. Even though she made it clear the day before that she would not provide service to her Chi asked “Why did you not come in? I was trying to be OVERLLY accommodating for you”, in a very sarcastic voice. Whitney stated that it was very clear that she was not welcome in her salon, and Chi stated that she had the right to refuse service to ANYONE, even a client who has already paid…. Fair? Now rewind to Wednesday morning, I will take you back for Case two. Kayla had an appointment for 11 am. However, a family emergency arose that would not allow her to go to her appointment (please note that it is absolutely impossible for a human to predict an EMERGENCY, which is why it’s an emergency). Kayla called Chi even though her friend had just gone through such turmoil with her. Chi was surprisingly pleasant over the phone and allowed Kayla to cancel her appointment without informing her of ANY issues or repercussions on her living social deal. Given what her friend went through with Chi, she realized after dealing with the emergency that she would not like to reschedule her appointment and would rather a refund. Little did she know, and with no help from Chi (the monetary benefactor) that her living social deal was now “redeemed” even though she never visited the salon. Kayla called to try to figure this situation out with Chi, and was met with the same rude, condescending, and verbally abusive woman we have all come to know. Chi told Kayla that it didn’t matter to her, since she wasn’t making any money from Kayla anyways. Chi told Kayla that the voucher would have to be marked redeemed due to the cancellation policy. Kayla then spoke to Living Social and surprise, surprise, it was up the merchants (monetary benefactor) discretion whether or not to redeem the voucher. And we were even more shocked to find out that Chi had in fact lied to us (so shocked…) she actually DID benefit monetarily, she made her full money off Kayla! Kayla then called Chi back to discuss the fact that it was up to her discretion in hopes that she would be lenient about the family emergency. Well, that did not happen and in true Chi fashion, ended up hanging up on Kayla mid-sentence. In our opinions we think you would be making a HORRIBLE choice going through Chi, she has created quite a reputation for herself in all the negative ways. Perhaps, she’s unhappy as a nail technician and this is her way of losing business so she no long has to continue. Or maybe she is just a sad sorry woman who is so unhappy in her life that she chooses to take her anger out on paying customers. Or maybe she was just born this way. The world may never know! If you still choose after these testimonies to schedule an appointment with her, be willing to lose your money and wits end! May the odds be ever in your favor..
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