I had an appointment with Ms. Shonda, for my birthday present, on 12/21 at 10 am. We text and spoke with each other on 12/19. I texted her a picture of my current length, color, and style. I sent her a photo of one of her clients, and said I wanted that same color. She went over all of the steps before I arrived at her salon, and when I showed up on Saturday. She said because I already had a dark purple on my hair, she would have to lift the color, then remove the remaining color. After putting the bleach on, she put me under the hair dryer. I told her that is was burning, she said it had to penetrate through the darker purple that was deposited. My son accompanied me, and said the process was about 45 minutes. She rinsed my hair, and then added the purple dye. When she rinsed the purple dye from my hair, she started the Global Keratin treatment. Once she rinsed the conditioner, she blow dried my hair, and started washing her other clients' hair. I looked in the mirror, and all of my hair in the middle was missing 7 inches of length. It was gone!! I asked her why she didn't tell me my hair had fallen out, and she asked for me to wait until she had finished rinsing her clients hair. I was devastated, knowing she did this to my hair and she didn't say a word to me. She returned and said what can I do moving forward. I asked her why did she not tell me my hair fell out, and she said it came out when she began to blow dry it. Yet she didn't say anything when this occurred. I had my son take pictures of my scalp, the color is orange and irritated. The color wasn't the same color I had previously texted her either. My boyfriend was there and we asked her what she could do to rectify this, and she said she could cut layers into my hair. I was very distraught, but I was extremely calm. She said she has been in business for 28 years, and this has never happened before. She asked me was I going to sue her, which is very puzzling. We discussed this idea, and decided to let her try and do anything to help. She then proceeded to cut off more of my hair, then she styled it. She tried her best to make it look decent, but all of the previous growth is gone. My boyfriend and I both tried to pay her, but she said her faith would not allow her to accept any money from me. My hair is still falling out, my scalp is irritated and itches.
I went to Shonda recently and was very pleased when she laid her anointed hands on my hair. It turned out to be everything i wanted it to look like. I have gotten so many compliments on my hair and I will be returning back to her as soon as possible.
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