Sometimes, I have to persuade them that I have an important concern that needs their attention. There have been times that they've paid attention to my concerns but they act as if I am annoying them. Therapists are nice though. Aids and nurses need lessons in being nice to the elderly and understand being old and needing care does not mean they can treat us with less respect. I was not happy with how poorly some aids and nurses treated me. This does not mean that all were not nice, but no one speaks up for fear of repurcussions. I hope the management learns which employees need to be spoken to and teach them about talking with care and respect to the folks they are there to take care of.. After all, don't these places have customers because of recommendations by families that have been here.
The rehab part is a place of extremes. My dad was sent there with 4 vertebra with compression fractures due to multiple melanoma. He was totally on his own and mentally sharper then some 40 year olds! This writing is after he has been there for 1 week. I have had experience with about 6 other re-hab centers in the past for other relatives.
My fathers nurses were excellent and deserve highest rating for being caring, compassionate and attentive. Requests were handled quickly and follow through was perfect. I cannot say enough good!!!! I had true peace of mind knowing he was in their care. 5 Stars
The staff doctor is basically a pill pusher if a little doesn't work then just up the dose until the side effects become too much to take, This happened 3 times with different meds! He does attend to issues quickly however (after note His mis-management of my fathers meds caused him to be re-admitted to the hosp shortly after leaving this place) 2 stars!
The CNAs were very pleasant and attentive although some understood but others moved him too quickly and hurt him. Those CNAs needed to be told constantly to wait a minute and let him do what he could instead of moving him roughly and causing him great pain, Pain that could be avoided with a bit of patience and assisting him rather then pulling him around. But when told they would listen and wait to help as needed. 3 stars for the CNAS
The rehab staff is the worst I have ever seen, lacking in compassion and competence. More concerned with Medicare guidelines being meet then with him. Most rehab centers have two therapy sessions a day to make it easier on the patients. Not here they tried to cram it all into one very long morning session. After only 5 days of therapy when higher and higher doses of pain meds didn't work they concluded "he doesn't WANT to do physical therapy" so they resorted to scare tactics and bullying. He was doing all he could and would try his hardest until the pain almost made him black out! What he needed was to start the cancer treatment and see an orthopedist ( something that had not been done or thought of) I told the oncologist and he wrote them a verbal b** slap stating "it isn't that he does not want to do the therapy but that he CAN'T b/c of the pain. The reason that he was not making improvement as is that "the underlying cause of his condition and pain wasn't being treated" ( The doc wisely did not start treatment until the test results were in and he knew what he was dealing with medically) Medicare guidelines DO allow time for treatments to be started, why didn't the therapists know that? .They never bothered to talk to his doctors before deciding that he must be non-compliant. The therapy he did receive was too aggressive and caused him to suffer more. He showed them how he could move side to side now in the bed and he couldn't before the therapist said "See that s b/c of the physical therapy on your arms" - which is nonsense 1) that motion uses not the arms but the lats and back muscles and 2) he was plenty strong enough to live on his own and carry in bags of groceries etc just a week before. They weren't aware because then never asked. It was heart-breaking the way they talked him. negative stars for them.
The social workers main concern was how the Medicare co-pay would be paid after day 20 in rehab and this was on day 7! He was quite rude to my father berating him for not being able to get up that day and into therapy. HE was telling him all the horrible things that were going to happen to him. I'm not a medical professional but i don't think his muscles will atrophy, his lung function will be compromised and otherwise healthy skin will develop bedsores b/c he missed just one day of therapy! After staring in shocked disbelief at what i was hearing I finally spoke up and told him to STOP! He also decreed that he was SURE 100% he would never walk with out a walker. Quite arrogant i thought from someone who was not a therapist, just an LSW. Negative Stars
My dad was in the new wing ( 500) and that was excellent, clean and new! Food was excellent, great variety, tasty and nutritious 5 stars for facility.
After thoughts - Decor aside it was a very negative place he was told constantly how he needed them and needed constant supervision b/c he was "safety unaware" They could not explain this further or give me examples. When I asked how is OT coming along I was told he had not been given any! He was there For three weeks and they NEVER showed him how to do ANYTHING for himself, Maybe that was why he was unaware of the safe way to do things? ya think?
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