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Caton Manor--Genesis ElderCare

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Caton Manor--Genesis ElderCare
Caton Manor--Genesis ElderCare
(12 Reviews)
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3330 Wilkens Ave Baltimore, MD 21229
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About

Caton Manor--Genesis ElderCare

Caton Manor--Genesis ElderCare is a Nursing Home facility at 3330 Wilkens Ave in Baltimore, MD.
Primary Specialty

Nursing Home

Map and Directions
3330 Wilkens Ave, Baltimore, MD 21229
Services Caton Manor--Genesis ElderCare provides extended-stay nursing care to seniors with varying levels of disabilities in Baltimore, MD.

Please call Caton Manor--Genesis ElderCare at (410) 525-1544 for more information or to schedule an on-site visit.
Consumer Feedback
(12 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
4 star average for Staff
Recommended
3.5 star average for Recommended
Value
1 star average for Value
View All 12 Reviews Add a Review
Recent Reviews
I visited the facility on May 22nd due to the fact that my grandfather is currently there seeking treatment for cancer. I found the living conditions completely deblorable and unsatisfactory. It was completely filthy and unkept. My grandfather upon being there was given a container of milk that was warm . His bathroom that is adjacent to his room,of which he has to share with 3 other people was dirty and smelled of urine. The toilet looked as if it had not been cleaned in ages. He feels unsafe there and feels that the staff are not working to their capability. I am unhappy with having to leave him there. However, do not have a choice because of his insurance carrier. The staff were not welcoming. With the exception of the receptionist. I asked that my concerns are taking seriously and aggressively and active changes are made immediately.
by kelley johnson xxx.xxx.25.169
May 24, 2012
I couldn't believe how great their office looked. It was very obvious that they took pride in the office's appearance. It was one of the best looking offices I've ever seen. Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. They always make sure to return my phone call as soon as possible. They've never left me waiting. They've never used foul language, which has bothered me at some of the other places I've been too. They always make an extra effort to be polite and courteous.
by ME
May 20, 2011
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Recent Polls
Were you able to get all of your questions answered while you were at this senior care facility?
Every question I had was answered thoroughly
by Anonymous xxx.xxx.240.12
August 03, 2014
Was this provider late to your appointments?
Sometimes, it was a little frustrating
Do you feel that you could have received better service somewhere else?
Yes, I think I could have gotten better service elsewhere
Does this provider offer any coupons, discounts or promotions?
Never. I don't think they care about helping their clients save money
Was this provider sympathetic to your situation?
Kind of, but I they could have been more understanding
Did this provider seem up-to-date with the current advancements in their field?
They seemed to know enough
by Anonymous xxx.xxx.255.29
February 04, 2014
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