My daughter has seen Dr. Kane since birth. My daughter is now 14. Dr. Kane has always been up front with us. She is all-business when you bring your child in. She tells you like it is. We appreciate this info. And then are allowed to make our own decisions about care. She is very helpful when your child is sick. She makes sincere recommendations for care. During regular checkups she is very thorough and leaves time to discuss any concerns. We respect Dr. Kane's demeanor although some may find her bedside manner a little less than warm and cozy.
As the son of a pediatrician (my father) and a physician's assistant (my mothers), both of whom are 30+ year veterans of infant care, I have a natural affinity/defensiveness for pediatricians. I also understand the pressures that they face and do not have unreasonable expectations of their professional standards of care.
Thus, I must respectfully state that I cannot recommend Dr. Kane for pediatric care.
On 11/7/2007, My wife and I took our infant son (7 months at the time) to Dr. Kane for his well-child visit. While we were very happy that she was accepting new patients, during the visit, Dr. Kane made no real efforts to make us feel comfortable and likely to schedule return visits. She was rather frosty in demeanor. Then again, our appt. was in the evening, and perhaps she was just tired. More importantly, we had two problems: one related to billing, and another to quality of care.
1. Billing During the visit, Dr. Kane performed a quick procedure (lysis penile adhesion) on my son that required no instruments or materials and took all of a few seconds. She never told us that she would charge for this procedure; we thought that it was part of the well-child visit bundle, and my father the pediatrician was stunned at this "unbundling" of charges. Our prior pediatrician had also performed this procedure, twice, and had not charged us.
Our insurance did not cover the procedure, and so I contacted the clinic numerous times. After some length of time, Dr. Kane responded, defending charging us. Granted, the charge was not that much, but from a plain customer service perspective, "nickle and diming" a new patient is no way to keep that patient.
2. Quality of Care During the visit, Dr. Kane sat my son upright on the examining table. At that time, my son was not strong or steady enough to keep himself up; he would flop backwards if not held. My wife and I told this fact to Dr. Kane. While my son was upright, Dr. Kane took her hand off him and began gesturing as she spoke to us. My son, who was in the 90+% for height, flopped backward and hit his head hard and loudly on the examining table. Dr. Kane said "Oops," and never apologized. Fortunately, my son was only stunned, not injured.
My wife and I did not make a scene at the time, but upset at the unforeseen charge that our insurance did not cover for the visit, I wrote a letter to Dr. Kane and mentioned that I was upset that she had not taken care enough to keep my son from falling.
Far from an apology, Dr. Kane wrote me a reply letter in which she stated that she had had her hand at my son's shoulder, that he had only fallen "one to two inches," and that she had said that she was sorry at the time. All of these statements are blatantly false; the 1-2 inches fall is a mathematical impossibility.
Yes, my son was not injured, and I am not trying to make a mountain out of a molehill. But I am deeply disturbed that a pediatrician would fabricate details from a visit that my wife and I remember like it was yesterday.
Thus, I cannot recommend Dr. Kane for pediatric care.
Finally, nor can I recommend Mayfair Pediatrics. Whenever I called, I had to wait over 15 minutes on hold, regularly. Also, we had to wait in the examining room for a long time to see Dr. Kane, even though we had an evening appt., and there was next to no one in the waiting room.
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