Does this provider have helpful information available online?
                        
                        
                            Yes
                        
                        
                            Do you feel that you could have received better service somewhere else?
                        
                        
                            No, I don't think so
                        
                        
                            Is this surgeon easy to reach in an emergency?
                        
                        
                            Yes, they answered my call right away
                        
                        
                            Does this provider adhere to the customer is always right policy?
                        
                        
                            Yes, they listen to all complaints and make every effort to correct the situation.
                        
                        
                            Is this provider willing to pursue advice from other providers when necessary?
                        
                        
                            Absolutely! They aren't arrogant at all and are more than willing to pursue advice when necessary