They always have an immediate answer for me when I call with a question. They would never try to get me to make an appointment unless I really needed one. They've never used foul language, which has bothered me at some of the other places I've been too. They always make an extra effort to be polite and courteous. I didn't have to wait at all after I arrived for my appointment. They were running right on time, which is a really big deal for me.
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