I have been seeing Dr. freedman since 2014. An office clerk called me two days before my appointment, for UROFLOW and Bladder ultrasound test, to notify me that they have not received a PSA result from my primary physician. I informed her that I have signed a medical record every year so that you can obtain the records from any physician that I have seen. Obtaining the data was your office responsibility since my last visit 6 months ago. However, the clerk ego was touched and told me that all my appointments w/ Dr Freedman is canceled. I confirmed the cancelation by calling Dr. Freedman’s office. You can not communicate w/ your doctor or anyone in his office whom you can share the issue. I contacted my primary physician office and I was informed that they have not received any request for a medical record from Freedman’s office. My question is; can an office clerk manager unilaterally decide to cancel all the appointments of a patient? Is this ethically correct and when it comes to physician office responsibility, is the decision made by this ignorant clerk legal? I guess the clerk must be a relative or a loved one otherwise an employee with such an attitude would not survive in any business environment. I suppose, Dr Freedman you have a lot to do with you clerk manager to operate in a civilized manner.
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