They waited until AFTER my consult and xrays to tell me that with my insurance I have to pay in full and wait to be reimbursed for any procedures - or wait 6 weeks until they get it in writing from my insurance.They had ALL my insurance info the day before and even called before my visit to tell me what my copay would be so they knew then how they would deal with my insurance. I also felt the girl "trying" to explain the payment situation was not good at explaining it at all and a bit condescending. I heard her on the phone going through the same "what I'm saying is you have 2 options, option A is...". Two in 20 minutes - it just might be her that has the problem explaining things. Dr. Gurley seemed nice enough, but not interested in talking to me about cosmetic issues I had questions on... he said we would deal with the current issues before we worried about the other. I wanted to know what was ahead! Just not pleased at all with this office.
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