My sons have been going to Dr. Jim for the past 13 years. They love Dr. Jim and so do I. He is always so polite and so is his staff. Very knowledgeable. They make the children feel very comfortable about going to the dentist.
Care for my child at the office appointments has been okay (nothing horrible to report thankfully). But the staff has been rude and pushy in the past. I overlooked it, but no longer. On two occasions the office called the morning of an appointment and insisted that I come in over an hour before my child's scheduled appointment because they had an opening and it was convenient for them. I specifically arrange my work meetings around doctor appointments and often cannot make such a last-minute change. The staff member that called did not ASK if I was available to come in earlier, but rather DEMANDED it, which I have never encountered at any other practice. Hopefully, Dentica will reevaluate how they communicate with patients and make improvements. Also, their waiting period for appointments, from checkups to IV sedation, is longer than I have experienced at any other pediatric dentist. Finally, I had a billing problem with Ambulatory Anesthesia Associates, who they use, and I have not had any billing problems with anesthesiologists at other practices. Bottom line: Their staff does not respect their patients, and I have lost respect in them. recommend trying other pediatric dentists.
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