Does this provider have helpful information available online?
                        
                        
                            No, just a basic listings page
                        
                        
                            Are you confident that this provider will continue working with you until a solution is reached?
                        
                        
                            Yes, I know I can count on them to find a solution
                        
                        
                            Did this provider seem well-trained and experienced?
                        
                        
                            Absolutely, they were an expert!
                        
                        
                            Does this provider remember you by name?
                        
                        
                            Every single time, even if it's been months since my last appointment!!