Do you feel that you could have received better service somewhere else?
                        
                        
                            Definitely not; I received the best service ever!
                        
                        
                            Does this provider leave you on hold for a long time when you call?
                        
                        
                            No, they are really great about answering the phone right away
                        
                        
                            Does this provider always take that extra step to make you feel special?
                        
                        
                            Yes, I always enjoy my appointments
                        
                        
                            Did the staff make you feel uncomfortable when you called with questions or concerns?
                        
                        
                            Somewhat, they should have been more polite
                        
                        
                            Does this provider remember you by name?
                        
                        
                            Sometimes, but not always