ServicesSuzanne Merkle, MD provides dermatology services in West Bloomfield, MI. A Dermatologist is trained in skin care. A dermatologist is concerned with maintaining healthy skin, nails and hair as well as diagnosing and treating skin conditions and diseases. They also correct disfigurements, blemishes and scars. You might see a dermatologist for acne, or see a dermatologist for dermatitis.
Please call Suzanne Merkle, MD at (248) 855-3366 to schedule an appointment in West Bloomfield, MI or call for more information.
Here is my experience...You may make an appointment with Dr. Merkle at a date and time that works for you. You may plan your work/life around that appointment time to ensure that you can be there. That doesn't actually ensure that you have an appointment. I made an appointment. Waited weeks, then shortly before the scheduled appointment started getting text messages asking me to confirm for appointments that I never made. Incidentally, all the texts came over Thanksgiving weekend when the office was closed so I couldn't call. When I called Monday morning to try and confirm for the appointment I had actually made for the following day, the receptionist was very rude. She told me that she was able to see every appointment I had ever made, and that I never, ever had an appointment for the time and date I actually did make the appointment for. The only appointment she would admit to seeing was one on a totally different date and at a totally different time than the appointment I made. When I asked how it was that I had multiple text messages asking for confirmation of various appointments if I had only ever had one appointment she told me that other patients in their practice must have the same cell phone number as me??!?? and that those texts were actually intended for them. First, that is absolutely impossible...it's a PHONE NUMBER!!, the idea being that it is only connected to ONE CELL PHONE like every other phone number on the planet. Second, the first two words in each of the text messages were my first and last name, so obviously they were intended for me. When I told her that she was even more snotty, and said that I could either keep the appointment they had on the books for me or they would have to "cancel me". When I told her that I would indeed want to cancel the appointment she was absolutely incredulous. So if I'm following the text message trail correctly...the office seriously overbooked, then changed my appointment 3 times without having the common courtesy to call and ask if the new appointments would even work for me. They then lied to me when I called them even though I had proof of what had happened in the form of multiple text messages, which I offered to send to them. Dr. Merkle might give adequate care, but wouldn't it be nice if she were honest too? See someone else. Chances are you will make an appointment, wait a month, and still have to make an appointment somewhere else.
Will NEVER return. She may be a great doctor, but each time we have had to wait between 1 to 2 hours before we are even seen. Very sad a review like this has to be posted. Just would have been nice if her staff would have notified us she was running behind. Not convenient when your 10 year old is the one being seen.
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