Hard to make this short, I am a disabled veteran with a history of skin cancer in my family. I had a growth on my face that was recurring. The VA scheduled me for a biopsy of the lesion but is a 3 hour drive. Since I began new employment after caring for my elder parent, now deceased and gain pretty good health insurance through my company, I conversed with all three, the VA, Dr. Odonells office which was 1 hour and 20 minutes from me and Blue Cross Blue Shield. The VA stated they would give a referral for the preventative biopsy, Dr. Odonnells office stated they wouldn’t require it. They stated it would be a preventative measure as the history was in my family. Blue Cross confirmed there would be zero cost associated as it was all preventative. Received a bill in the mail for quite a bit of $ with much more to come separately from pathology according to a Monica, the supposed office manager/ billing contact for Dr. O’Donnell . BCBS said the doctors office did not code the procedures as preventative, that they must correct it or I must pay it all. Monica is a rude overbearing person who refused to do anything about it, further stating “guess you should have had it done by the VA!” She refused to have the doctor or anyone else contact me and further stated she was not going to change a thing. For doctor Odonnells greed of a few hundred dollars imagine what he and his office would do for $1000’s. Lesson learned, and it certainly will not end here. Go to a reputable physician with a staff that works for the patient, not the theft of ones money because the billing department either gets a kick back from bcbs or just enjoys collecting a hefty pay check at your behest.
I would highly recommend Dr. O'Donnell. He removed a cancerous growth from my mother's nose. The doctor and his staff were very competent, efficient and friendly. They communicated thoroughly with us through each step of the procedure. Very well satisfied!
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