Did you leave the office feeling satisfied with your visit?
                        
                        
                            No, I felt confused and uneasy when I left
                        
                        
                            Did this provider have an entertaining selection of waiting room magazines?
                        
                        
                            No, there weren't many to choose from
                        
                        
                            Does this provider adhere to the customer is always right policy?
                        
                        
                            No, it is their way or the highway
                        
                        
                            Did this provider ever dismiss your concerns as unimportant?
                        
                        
                            Sometimes, I usually have to convince them to look into the situation
                        
                        
                            Is this provider willing to pursue advice from other providers when necessary?
                        
                        
                            Not really, they discouraged any sort of outside advice