I was happy to see that their office equipment was in good shape. I felt like everything was up to date and met safety standards. I am always so impressed with how quickly my calls are answered here. I am never put on hold for a long time and love knowing that if I have a quick question I won't have to wait a half hour through terrible music to get it answered. Their prices were not fair at all. They were extremely overpriced. The one thing that I really enjoy about this place is their high level of customer service. Their full attention is always on me and they never take personal calls during my appointment. I've been to other places that answer their phone and it just drives me crazy. Although they presented other treatments, I still felt a little pressured to have surgery. They recommended it pretty quickly. Also, I was billed for a procedure that did not take place. When I contacted the office to discuss this and to explain how I knew this did not take place, they informed me that that was what was written in my chart so "it did take place". I still had to pay for the procedure. This is insurance and medical fraud if you ask me. I will never go back to them again.
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