Did this provider ever dismiss your concerns as unimportant?
                        
                        
                            Sometimes, I usually have to convince them to look into the situation
                        
                        
                            Are you confident that this provider will continue working with you until a solution is reached?
                        
                        
                            Not really, sometimes I worry they're going to stop trying to help me
                        
                        
                            Does this provider treat their staff well?
                        
                        
                            Not at all. I felt terrible for all the staff members
                        
                        
                            Did this provider ever take personal phone calls while in the appointment room with you?
                        
                        
                            No, they've never taken personal calls with me