I knew I was getting top-of-the-line treatment when they told me about what they learned at the latest conference they attended, and how they were incorporating that knowledge into the practice. I didn't have to wait at all after I arrived for my appointment. They were running right on time, which is a really big deal for me. I was very impressed with their advanced and sophisticated equipment. You can tell they only want the best for their patients. They're always able to answer simple questions over the phone. They only make me schedule appointments if necessary. They were friendly and gracious the entire appointment and made me feel at home.
I was hoping that they would be sympathetic to my situation and understand where I was coming from. Instead, they made it completely obvious that they didn't care about me or what I had been through. It's shocking how little they seem to care about customer service. From my experience It appears as if customers are never put first here. The staff is incredibly rude and seem to care more about themselves. The waiting area here is extremely spacious. There is never overcrowding and everything is spaced appropriately.
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