Dr. Encarnation is very nice and willing to take the time to explain things to her patients.
They change policy and refuse to refill prescriptions for their patients without notification. When I called and spoke to them, they acted out out and told me they don't have time to call everyone that takes my prescription. They have my email, phone number and we are connected via a smartphone app. Is it too much to ask I am contacted to about policy change before my medication lapses?
The nurse practitioner there, Tina Hemme, argues with my cardiologists prescriptions and determinations, threatening to call him, even though I did not want her to. And there was no issue to instigate this behavior.
It is obvious that their office is cleaned regularly. It was fantastic. Let me just say that this business is in one of the safest areas around and you will be pleasantly surprised at how lovely the surroundings are. They went out of their way to make me feel special and respected, and were very sympathetic to my situation. I've never seen more kindness and empathy anywhere else. I've been other places that left me unattended for quite awhile, but not here. They would never leave me unattended and they always go the extra mile to make me feel cared for. They always dress so professionally here, the entire staff obviously makes an effort to look their best and maintain a very professional appearance.
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