Staff that answers the phone is rude and unhelpful. Difficult staff members at the payment desk as well. The entire practice is full of rude people. Wish I hadn't stayed as long as I did....awful experiences every time.
When I was pregnant I did a lot of research for a Pediatrician. I meet with Dr. Paulus and I loved her. So the baby was born and we started our visits. Everything was fine at first, until I needed something. My 1st run in with the way this office runs was when I needed to call in after hrs. I got the answering service and they never got the message to the on call Dr. So I never got a call back. Then when I called the next day to ask then why no one called me back they basically told me that I DIDN’T call, b/c they had no record. REALLY. Well I did call. 2nd was when I called during office hrs and the response time was not better. 1 day later the nurse returned my call and was very rude. I asked her why I didn’t get a call back yesterday she replied “I did call and left a message.” Well, u didn’t b/c I had no message. She didn’t apologize or verify the number that she was calling was the correct #. 3rd was when my 7 month old spiked a very high fever out of the blue. (She never had a fever before and I wasn’t quite sure what to do to get it down.) My daughter became very lethargic and not responding. Her lips and hands turned blue! So I immediately packed her up and was driving to the Dr. office. It was around 4:10pm. (Office closes @ 5:00pm.) Franticly, I called Dr. Paulus’s office and said what was going on. I told them that I was in route to bring her in. The lady on the phone had the nerve to tell me “I’m sorry, we are done seeing patients for the day. Just give her Tylenol.” Well that was not what I wanted to here! I ended up taking her to a walk-in clinic. She had a bad infection and need to go on antibiotics immediately.
My little baby girl is happy and healthy with a new Dr. that has the time and respect for new parents. And really care about what happens to there patients!
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