They paid close attention to me and all of my questions were answered. I was satisfied with my visit. They were helpful and I left feeling encouraged. The office was relatively easy to find. I'll be going back. I didn't have a bad experience.
The front desk staff clearly hates their jobs and the patients. They were completely unhelpful even when their confusion regarding my insurance was their fault. They wouldn't stop their personal conversations long enough to assist me with finding a number (they insisted I call the insurance company to clear up their confusion even though it was clearly something they should be doing). After waiting for over an hour, they suggested I reschedule until the confusion was cleared. They said my insurance card was not enough proof of coverage and they needed something faxed from my insurance company proving I had coverage. I have never been treated so poorly by such an incompetent staff. It was embarrassing for the doctor (whom I didn't see) and the hospital.
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